Patient Consultant


A Patient Consultants' primary responsibility is to serve our members. The Apothecarium requires nothing less than excellent customer service, total understanding and strict compliance with all medical cannabis regulations and a positive, respectful attitude. As a Patient Consultant, you will need to have a thorough understanding of strains, genetics, and relevant medical marijuana terminology and how to help our members select the cannabis flowers and infused products that are right for them.

 

Essential Job Duties and Responsibilities:

  • Ensure strict controls to protect Dispensary assets at the direction of management
  • Ensure patient concerns are solved efficiently and promptly
  • Maintain a positive work environment conducive to trust and respect
  • Recommend, select, and help locate the proper medicine for patients depending on their individual needs
  • Communicate the effects of and different types of cannabis to patients
  • Assist in display maintenance and housekeeping
  • Communicate restocking and product needs to inventory assistants as needed
  • Communicate customer requests and/or problems to the Manager
  • Participate in inventory reconciliation as needed
  • Frequently maintain cleanliness, dusting, glass cleaning, vacuuming, sweeping, and sanitization of dispensary
  • Maintains strictest confidentiality in compliance with HIPPA guidelines.
  • Perform other related work as required

Abilities and Skills:

  • Basic math skills for Point of Sale (POS) system and proficiency with cash handling
  • Ability to dispense medicine accurately and efficiently
  • Demonstrated passion to serve the medical cannabis community and local neighborhoods
  • Excellent customer service and communication skills
  • Have personal knowledge of medicinal effects of cannabis
  • Ability to communicate with other consultants and customers in all situations
  • Ability to adhere to the highest customer service with staff and the public at all times
  • Ability to perceive and meet the needs of the staff and patients without direction
  • Ability to maintain high standards in a fast paced, constantly evolving environment
  • Ability to communicate clearly and effectively in all situations
  • Knowledgeable on strains, genetics, growing and effects of cannabis and medication
  • Needs to have high level of organization, patience, and flexibility

 

Required Education and Experience:

  • Prior retail & customer service experience highly desirable
  • Bachelor’s Degree or equivalent in professional and life experience
  • Experience working in the medical cannabis industry highly desirable
  • Experience working in the health & wellness industry highly desirable
  • Must be at least 21 years old
  • Must have a Medical Cannabis Recommendation
  • Must be able to pass a criminal background check

 

Compensation and Benefits:

  • Competitive Rate of Pay
  • Excellent Benefits Package (Health, Dental, Vision & 401K)